Forward Deployed Engineer (AI Agent)
Cresta(7 days ago)
About this role
Cresta is an AI company focused on transforming contact center conversations into business value through AI-driven agents and insights. The AI Agent Engineer role supports the deployment and continuous improvement of Cresta’s AI agent platform by collaborating across customers, product, and engineering teams to ensure solutions are reliable, secure, and scalable.
Required Skills
- Python
- Golang
- LLMs
- Prompt Engineering
- RAG
- API Integration
- Cloud Platforms
- DevOps
- Containerization
- Monitoring
+5 more
Qualifications
- Bachelor's Degree in Computer Science, Engineering or Related Field
- Master's Degree (Preferred)
About Cresta
cresta.comCresta is a unified platform for human and AI agents that helps contact centers save money, grow revenue, and deliver better customer experiences. It provides real‑time agent coaching and conversational AI (virtual agents and assisted workflows), plus analytics and quality insights that reduce handle time, increase conversions, and boost agent productivity. Cresta integrates with existing contact‑center systems and CRMs so enterprises can deploy AI assistance and supervised autonomous agents across support and sales channels. The platform is designed to drive measurable ROI through automated coaching, real‑time guidance, and outcome‑focused analytics.