Forward Deployed Product Manager
Sendbird(2 months ago)
About this role
A Forward Deployed Product Manager at Sendbird leads customer deployments of the AI Agent platform from pilot to production and acts as the connective tissue between customer insights and the core product roadmap. The role supports delivering production-grade agents that provide measurable business value and contributes to internal tooling and playbooks to enable faster, reliable deployments. This position is hybrid based in San Mateo and requires frequent travel.
Required Skills
- Customer Collaboration
- Product Feedback
- Deployment Management
- Internal Tooling
- AI Familiarity
- Technical Understanding
- Problem Solving
- Stakeholder Management
- Frequent Travel
Qualifications
- CS Degree or Equivalent
About Sendbird
sendbird.comSendbird is an AI customer experience platform for enterprises that powers intelligent, omnichannel customer service across chat, voice, and automation. Its adaptable AI agent platform helps businesses deliver conversational experiences that boost engagement and customer loyalty. Sendbird provides APIs and products to embed AI-driven support into apps and workflows, with enterprise-grade features and global operations (offices in San Mateo, Seoul, and Singapore).
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