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Forward Deployed Engineer at Zendesk - ApplyBlast

Forward Deployed Engineer

Zendesk

3 months ago

3.7 on Glassdoor

California, United States of America

Hybrid

Full Time

Senior

0 applicants

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About this role

A Forward Deployed Engineer at Zendesk acts as a hybrid technical consultant and software engineer, embedding with strategic customers to solve complex AI and integration challenges. The role involves architecting multi-layered AI agents, building custom data pipelines, and troubleshooting high-stakes technical blockers within legacy tech stacks. You will bridge the gap between customer IT teams and Zendesk's core product groups to drive measurable ROI.

Responsibilities

Lead end-to-end deployments of AI agents and LLM-powered workflows
Troubleshoot complex technical escalations outside standard support scope
Design and code custom integrations for strategic client environments
Bridge customer IT teams with Zendesk core product engineering
Evaluate model performance and implement enterprise-grade AI guardrails

Skills

About Zendesk

zendesk.com

Headquarters

San Francisco, California, United States

Company Size

5001-10000 employees

Founded

2007

View Profile

Discover AI-powered, award-winning customer service software trusted by 200k customers. Make customers happy via text, mobile, phone, email, live chat, social media.