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Forward Deployed Engineer at Zendesk - ApplyBlast

Forward Deployed Engineer

Zendesk

3 months ago

3.7 on Glassdoor

Singapore, Singapore

Hybrid

Full Time

Senior

0 applicants

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About this role

A Forward Deployed Engineer at Zendesk acts as a hybrid software engineer and strategic consultant, embedding with enterprise customers to design and deliver production-grade AI solutions. The role involves architecting LLM-powered workflows, building custom integrations, and translating customer needs into product improvements while serving as the final line of defense for complex technical issues.

Responsibilities

Lead end-to-end technical delivery of AI agent and LLM-powered solutions
Build production-grade integrations and custom connectors for AI workflows
Troubleshoot and resolve escalated technical blockers across data and infrastructure
Collaborate with sales engineering to map undocumented customer systems
Translate customer learnings into prioritized product roadmap items

Skills

Qualifications

BS in Computer Science or related field5+ years software engineering experienceExperience with LLM frameworks (LangChain, LlamaIndex)

About Zendesk

zendesk.com

Headquarters

San Francisco, California, United States

Company Size

5001-10000 employees

Founded

2007

View Profile

Discover AI-powered, award-winning customer service software trusted by 200k customers. Make customers happy via text, mobile, phone, email, live chat, social media.