Founding Client Executive
Hike Medical(2 months ago)
About this role
The Founding Client Executive at Hike Medical will lead the post-sale customer lifecycle, overseeing complex relationships with employers, healthcare institutions, and ecosystem partners to ensure successful onboarding, adoption, and expansion of Hike's AI-vision platform for custom insoles. This role requires managing multiple high-profile accounts, driving customer outcomes, and shaping the Customer Success process through system and playbook development. Collaboration with Sales, Operations, and Product teams is essential, as well as the ability to communicate customer feedback to enhance the overall experience. The ideal candidate should have a background in benefits consulting and experience with large enterprises within healthcare or digital health.
Required Skills
- Customer Ownership
- Onboarding
- Launch
- Adoption
- Outcomes
- Renewal
- Customer Sentiment
- Systems
- Scale
- Escalation Leadership
+11 more
About Hike Medical
www.hikemedical.comHike Medical is a pioneering healthcare company focused on enhancing foot health with custom orthotics and innovative musculoskeletal (MSK) solutions tailored for on-feet workers. Their unique approach combines AI technology and 3D printing to provide personalized insoles, which are created based on a simple foot-scanning process completed in under five minutes. By prioritizing comfort, mobility, and well-being, Hike Medical aims to reduce healthcare costs while improving overall quality of life for its users. The company is dedicated to making foot health accessible and effective, helping to prevent related health issues and enhance productivity in the workplace.