Lead Product Designer

Forethought

1 month ago

3.9 on Glassdoor

San Francisco, CA

Hybrid

Full Time

Senior

1 applicant

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About this role

The Lead Product Designer at Forethought is responsible for leading innovative projects that enhance customer service products through design thinking and user research. This role involves collaborating with cross-functional teams to define strategy, craft user experiences, and contribute to the design system, with a focus on creating engaging and effective AI-driven customer service solutions.

Skills

Qualifications

Bachelor’s or Master’s degree in Design, Human-Computer Interaction, Interaction Design, Communication Design, Visual Art, Computer Science, Psychology, Industrial Design

About Forethought

forethought.ai

Forethought is an AI-powered CX automation platform that provides a customer-support agent designed to lower support costs and improve the customer experience. Its AI automates routine support work—deflecting tickets with self‑serve answers, surfacing relevant knowledge, triaging and routing requests, and assisting agents to speed resolution. Forethought integrates with existing helpdesk systems and knowledge bases and provides analytics to measure impact and optimize support operations.