Full-Time Call Center Member Support Agent

The YMCA of the North Shore Association is seeking a Full-Time Call Center Member Support Agent to serve as the primary point of contact for members, providing exceptional service and resolving inquiries across phone, email, and chat channels. This role focuses on processing membership updates, fostering member engagement and retention, and collaborating with local branches and regional sales teams to strengthen community relationships. The position requires a professional who can thrive in a fast-paced environment while delivering empathetic and efficient support to a diverse membership base.