Future Opportunities: Retirement Advocate

Gusto, Inc.(2 months ago)

HybridFull TimeMedior$42,000 - $70,000Customer Experience

About this role

Gusto is building a talent pipeline for Retirement Benefits Advocate roles with start dates in 2026. These positions are within the Customer Experience team and focus on supporting retirement benefits products, acting as subject matter experts and strategic partners to help small businesses optimize their retirement plans. Hires will contribute to building client trust and long-term loyalty while working across Gusto’s product and support teams. Roles will be based in Gusto offices with hybrid work expectations for eligible locations.

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Required Skills

Customer Support
Phone Support
Email Support
Zoom Support
Retirement Benefits
401k Knowledge
Account Management
Client Education
AI Tools
Churn Prevention

+8 more

About Gusto, Inc.

gusto.com

Gusto is a cloud-based people platform that helps small and midsize businesses run payroll, manage benefits, and handle HR and compliance. Its product suite includes automated payroll and tax filing, contractor payments, employee onboarding and time tracking, plus benefits administration (health insurance, 401(k), etc.) and self-service tools for employees. Companies choose Gusto for its integrated, user-friendly experience, compliance automation, and broad integrations with accounting and productivity tools. Founded as ZenPayroll and later rebranded to Gusto, the company focuses on simplifying people operations for growing businesses.

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