Genesys Cloud AI Forward Deployed Engineer

United States - Genesys Cloud Services, Inc.(3 months ago)

HybridFull TimeSenior$138,757 - $187,542 (estimated)Professional Services

About this role

The Forward Deployed Engineer (Genesys Cloud AI) is a customer-facing technical role based in Singapore or Malaysia that bridges customer ambition and AI transformation. The role partners with strategic APAC customers to design, prototype, and operationalize Genesys AI solutions to improve customer experience and business outcomes. It focuses on moving enterprises from AI exploration to continuous transformation through hands-on implementations and enablement.

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Required Skills

CX Orchestration
Workflow Design
Conversational AI
Agent Assist
REST APIs
Event-Driven Architecture
Cloud Infrastructure
Microservices
SQL
Data Governance

+3 more

Qualifications

Bachelor's Degree in Computer Science, Information Technology, Business, or Data Science
Work Authorization for Singapore or Malaysia

About United States - Genesys Cloud Services, Inc.

genesys.com

Rocket is a performance optimization tool designed to enhance website loading speed and overall user experience. By automatically optimizing scripts and implementing lazy loading technologies, it ensures that essential content is prioritized while reducing unnecessary resource loading. The platform is particularly beneficial for developers looking to improve site speed on both mobile and desktop, leading to increased engagement and better search engine rankings. Rocket's solutions are known for their ease of integration and effectiveness in boosting website performance metrics.

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