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Genesys Engineer at Upgrade - ApplyBlast

Genesys Engineer

Upgrade

4 months ago

4.1 on Glassdoor

Phoenix, Arizona, United States

Hybrid

Full Time

Senior

0 applicants

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About this role

The Genesys Engineer will support the configuration, administration, enhancement, and maintenance of the Genesys Cloud platform, building and optimizing omnichannel contact center solutions. The role involves partnering with operations, business, and technology teams, leading projects, and providing day‑to‑day platform support and troubleshooting.

Responsibilities

Design and implement contact center solutions on Genesys Cloud
Lead critical projects to evolve the contact center environment
Troubleshoot platform issues and provide on‑call support

Skills

Qualifications

Certified Genesys Engineer

About Upgrade

upgrade.com

Headquarters

San Francisco, California, United States

Company Size

1001-5000 employees

Founded

2016

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Upgrade is a consumer fintech company offering a broad range of financial products, including fixed-rate personal loans up to $50,000, credit cards (Upgrade Card and OneCard Essentials), Rewards Checking with cash back, Premier Savings with competitive APY, Buy Now Pay Later via Flex Pay, auto loan financing and refinancing, and cash advances. Upgrade provides fast online applications and tools to help customers manage credit and build their financial future. It operates as a financial technology company — not a bank — partnering with bank partners to deliver transparent, consumer-friendly alternatives to traditional banking.