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© All Rights Reserved. ApplyBlast.com
Concord
The Genesys Workforce Management (WFM) Consultant supports the transition of a Member Engagement contact center from a legacy platform to Genesys Cloud CX. The role involves configuring and maintaining Genesys WFM tools, building reporting dashboards, and ensuring accurate data migration. The consultant partners with operations leaders to align staffing needs with WFM settings and resolve data discrepancies.
Headquarters
Eden Prairie, Minnesota, United States
Company Size
1001-5000 employees
Founded
2003
Concord USA is a digital consultancy that builds AI-driven, connected customer experiences for businesses. They combine digital experience design, data & analytics, and engineering & application development to deliver personalized, scalable engagement across channels. Core services include artificial intelligence consulting, e‑commerce and application development, and customer digital analytics. Concord positions itself as a strategic partner that uses data and technology to create seamless, measurable customer journeys and drive business outcomes.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Concord.