Global Head of Service Performance Management , Managing Director
State Street(1 month ago)
About this role
The Global Head of Service Performance Management provides enterprise-wide leadership and oversight of IT service stability, availability, and performance. The role defines and governs frameworks, KPIs, SLAs, and reporting to measure and drive technology outcomes for internal and external stakeholders. It is accountable for setting global standards, ensuring consistent adoption across regions, and delivering trusted service performance insights to senior management and clients.
Required Skills
- Service Performance
- Service Assurance
- Governance
- KPIs
- SLAs
- Reporting
- Stakeholder Management
- Continuous Improvement
- Team Leadership
- Regulatory Compliance
+2 more
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