Technology Service Desk Team lead
WEX
About this role
The Technology Service Desk Team Lead oversees a global service desk team, acting as a player-coach to drive service excellence and develop team members. The role focuses on applying IT Service Management principles, advancing automation and self-service, and using KPIs to improve performance and meet SLAs. The lead also supports escalations, documentation, and cross-team collaboration to ensure reliable end-user technology support.
Skills
About WEX
wexinc.comWEX is the global commerce platform for fuel and fleet, employee benefits, and business payments. Simplify your business and let WEX handle the complex.
Recent company news
The Motley FoolInvestor Takes $14 Million Position in WEX as Fintech Firm Generates Record $2.7 Billion in Revenue
10 hours ago
The Globe and MailInvestor Takes $14 Million Position in WEX as Fintech Firm Generates Record $2.7 Billion in Revenue
11 hours ago
MarketBeatWEX Inc. $WEX Shares Sold by Quantbot Technologies LP
4 days ago
Insider MonkeyWEX (WEX) is Trading at a Deep Discount Despite Its Strengths
6 days ago
MainebizWEX Q4 results boosted by benefits, corporate payments
1 month ago
About WEX
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for WEX.
Salary
$143k – $187k
per year