Technology Service Desk Team lead
WEX(29 days ago)
About this role
The Technology Service Desk Team Lead oversees a global service desk team, acting as a player-coach to drive service excellence and develop team members. The role focuses on applying IT Service Management principles, advancing automation and self-service, and using KPIs to improve performance and meet SLAs. The lead also supports escalations, documentation, and cross-team collaboration to ensure reliable end-user technology support.
Required Skills
- ITSM
- Automation
- Self-Service
- KPIs
- Customer Service
- Incident Management
- Escalation Management
- Knowledge Management
- Performance Management
- Troubleshooting
+1 more
About WEX
wexinc.comWEX is the global commerce platform for fuel and fleet, employee benefits, and business payments. Simplify your business and let WEX handle the complex.
View more jobs at WEX →Apply instantly with AI
Let ApplyBlast auto-apply to jobs like this for you. Save hours on applications and land your dream job faster.
More jobs at WEX
Similar Jobs
Service Desk Team Lead
Unisys(2 months ago)
Associate Lead - Service Desk
US0013 Sysco Central Texas (Division of USA I)(5 months ago)
Enterprise Service Desk Team Lead
Abacus Group LLC(2 months ago)
Manager, Service Desk
QuadReal Property Group(1 month ago)
Head of IT Service and Performance
FNZ(2 months ago)
Information Systems Mgr - Service Desk
Amgen(6 months ago)