Head of IT Service and Performance
FNZ(2 months ago)
About this role
The Head of IT Service and Performance will lead the definition, governance, and performance management of Technology services across FNZ, owning the service catalogue and measurable service expectations. The role ensures transparent service performance through SLAs/OLAs, KPIs, reporting, and governance while overseeing ITIL process effectiveness. The position interfaces with internal stakeholders and governance forums to align services with FNZ’s strategic and regulatory obligations.
Required Skills
- Service Management
- Service Catalogue
- SLAs
- KPIs
- Reporting
- Governance
- ITIL
- Stakeholder Management
- Data Analytics
- ITSM Tooling
+3 more
About FNZ
fnz.comWe provide a global, end-to-end wealth management platform that integrates technology, business & investment operations all in a regulated financial institution
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