Global Technical Shift Lead

Mitsogo Inc(11 days ago)

Manila, PhilippinesOnsiteFull TimeSenior$80,000 - $120,000Product Support

About this role

Hexnode is a global leader in Unified Endpoint Management (UEM), recognized for its innovation across multiple operating systems and its impact on enterprise software and cybersecurity. The company is seeking a highly experienced support leader to oversee global technical support operations and enhance customer engagement. The role involves leadership, strategic oversight, and collaboration with engineering and product teams in a dynamic, international environment.

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Required Skills

UEM
Support Leadership
Incident Management
Product Feedback
Technical Support
SLA Management
Customer Success
Team Management
Troubleshooting
Communication

Qualifications

Bachelor’s degree in Computer Science, Information Technology or relevant technical field

About Mitsogo Inc

mitsogo.com

Mitsogo is the company behind Hexnode, a Unified Endpoint Management (UEM) platform that helps organizations secure and manage endpoints and enterprise data. Hexnode provides device provisioning, app and policy management, remote troubleshooting, kiosk/lockdown and compliance enforcement across mobile, desktop and IoT platforms. The product is available as cloud-hosted or on‑premises and integrates with identity and enterprise systems to support BYOD, corporate-owned and mixed deployments. Customers choose Hexnode for broad platform coverage, strong security controls, and a user-friendly management experience.

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