Group Manager, Customer Experience Consulting

Philip Morris International(20 days ago)

Bonifacio Global City, PhilippinesOnsiteFull TimeManager$92,713 - $123,301 (estimated)Customer Experience

About this role

A Group Manager, CX Strategy & Consulting at Concentrix Catalyst is a senior leader within the customer experience practice focused on shaping CX strategy and guiding client transformations. The role is part of a global, technology-enabled customer engagement services company that helps organizations accelerate digital transformation and improve customer loyalty.

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Required Skills

Journey Mapping
VOC Methodologies
NPS
CSAT
CES
Data Analysis
Stakeholder Management
Presentation Skills
Leadership
Consulting Presence

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About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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