Guest Experience Associate

Placemakr(1 month ago)

New York, NYOnsiteFull TimeJunior$40,000 - $40,000Customer Service

About this role

The Guest Experience Associate at Placemakr serves as the primary on-site contact for guests and residents, ensuring an exceptional and seamless stay experience. Based at the New York, NY property, this role supports the overall operation of the building while embodying the company’s service-focused culture and community norms. The position requires working a rotational schedule including weekdays, weekends, evenings, and holidays and involves consistent in-person interaction with guests and team members. It is a frontline hospitality role focused on service, safety, and supporting a positive community environment.

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Required Skills

Customer Service
Guest Relations
Verbal Communication
Written Communication
Conflict De-Escalation
Team Collaboration
Safety Compliance
Payment Processing
Check-In Management
System Navigation

+6 more

Qualifications

CPR Certification

About Placemakr

placemakr.com

Placemakr operates apartment-hotels that combine apartment-style comfort with hotel convenience, offering fully furnished residences for flexible short- and long-term stays. They place properties in prime urban locations and provide hotel-like services and amenities alongside the space and privacy of an apartment. Bookings are geared toward travelers, corporate clients, and relocators who need turnkey, flexible housing solutions. Placemakr emphasizes convenience, modern design, and flexible stay options as alternatives to traditional hotels or leases.