Guest Experience Ambassador
Level99 Entertainment
About this role
The Guest Experience Ambassador (Contact Center) at Level99 supports guests by handling inquiries and issues via phone, email, and live chat for a multi-venue entertainment and dining concept. The role focuses on building strong relationships with guests, maintaining accurate interaction records, and sharing feedback with management. It requires a consistently positive, energetic demeanor and close collaboration with multiple departments to uphold high hospitality standards. Training is full-time, after which the position transitions to part-time hours.
Skills
About Level99 Entertainment
level99.comLevel99 is a first-of-its-kind real‑world social gaming destination for adults, offering over 50 physical and mental challenges staged in artistically designed, immersive environments. Guests purchase timed tickets and can enjoy on-site food & beverage, special events, private bookings, and gift cards across multiple locations. The company focuses on interactive, social play and creative installations and also lists career and artist opportunities to support its venues.
Recent company news
The Business JournalsLevel99 entertainment concept to debut at Tysons Corner Center next month
Jul 28, 2025
Chain Store AgeTysons Corner to add challenge-based entertainment venue
Jan 31, 2024
The Providence JournalLevel99 Brings a new kind of fun and entertainment to Providence Place.
Jan 16, 2024
PatchLevel99 Entertainment Center Opens At Natick Mall
Jun 14, 2021
Eater BostonNight Shift Brewing Arrives in Natick Within an Enormous Entertainment Venue
Jun 14, 2021
About Level99 Entertainment
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Level99 Entertainment.
Salary
$30k – $43k
per year