Guest Experience Ambassador
Level99 Entertainment(1 month ago)
About this role
The Guest Experience Ambassador (Contact Center) at Level99 supports guests by handling inquiries and issues via phone, email, and live chat for a multi-venue entertainment and dining concept. The role focuses on building strong relationships with guests, maintaining accurate interaction records, and sharing feedback with management. It requires a consistently positive, energetic demeanor and close collaboration with multiple departments to uphold high hospitality standards. Training is full-time, after which the position transitions to part-time hours.
Required Skills
- Customer Service
- Guest Relations
- Contact Center Support
- Phone Support
- Email Communication
- Live Chat Support
- Issue Resolution
- Active Listening
- Empathy
- Record Keeping
+17 more
About Level99 Entertainment
level99.comLevel99 is a first-of-its-kind real‑world social gaming destination for adults, offering over 50 physical and mental challenges staged in artistically designed, immersive environments. Guests purchase timed tickets and can enjoy on-site food & beverage, special events, private bookings, and gift cards across multiple locations. The company focuses on interactive, social play and creative installations and also lists career and artist opportunities to support its venues.
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