Guest Services Director
Cleveland Guardians - Baseball Operations
About this role
The Director of Guest Services leads all guest experience functions at Oracle Park, a Major League Baseball venue. This role converts organizational goals into operational plans that ensure consistent service standards, efficient staffing, and seamless execution of games, concerts, and special events. The position oversees departmental SOPs, training programs, and event-day operations while nurturing a strong service-focused culture. It is part of the Experience Development department and works closely with Ballpark Operations and other internal partners.
Skills
About Cleveland Guardians - Baseball Operations
mlb.comMLB.com is the official website of Major League Baseball, delivering news, highlights, live scores and schedules for the league and its 30 teams. The site features video and audio clips, interviews, in-depth statistics and standings, plus live and on-demand game streaming through MLB.TV, ticketing and fantasy-game experiences. It also provides exclusive stories, team pages, bilingual (English/Spanish) content and an online shop, serving fans, media and clubs as the authoritative source for league information.
Recent company news
About Cleveland Guardians - Baseball Operations
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Cleveland Guardians - Baseball Operations.
Salary
$100k – $137k
per year
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