Guest Services Director

Cleveland Guardians - Baseball Operations(1 month ago)

Oracle Park, San Francisco, CAOnsiteFull TimeDirector$100,445 - $137,275 (estimated)Experience Development

About this role

The Director of Guest Services leads all guest experience functions at Oracle Park, a Major League Baseball venue. This role converts organizational goals into operational plans that ensure consistent service standards, efficient staffing, and seamless execution of games, concerts, and special events. The position oversees departmental SOPs, training programs, and event-day operations while nurturing a strong service-focused culture. It is part of the Experience Development department and works closely with Ballpark Operations and other internal partners.

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Required Skills

Guest Services Management
Event Operations
Staff Leadership
Team Building
Training Development
Scheduling Logistics
Performance Management
Employee Engagement
Budget Management
Resource Planning

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About Cleveland Guardians - Baseball Operations

mlb.com

MLB.com is the official website of Major League Baseball, delivering news, highlights, live scores and schedules for the league and its 30 teams. The site features video and audio clips, interviews, in-depth statistics and standings, plus live and on-demand game streaming through MLB.TV, ticketing and fantasy-game experiences. It also provides exclusive stories, team pages, bilingual (English/Spanish) content and an online shop, serving fans, media and clubs as the authoritative source for league information.