Guest Services Director

The Director of Guest Services leads all guest experience functions at Oracle Park, a Major League Baseball venue. This role converts organizational goals into operational plans that ensure consistent service standards, efficient staffing, and seamless execution of games, concerts, and special events. The position oversees departmental SOPs, training programs, and event-day operations while nurturing a strong service-focused culture. It is part of the Experience Development department and works closely with Ballpark Operations and other internal partners.