Head of Customer Success
Definely
About this role
The Head of Customer Success at Definely is a senior leadership role responsible for shaping the customer success strategy and ensuring value delivery to enterprise clients. The focus is on building scalable customer success processes, measuring customer health, and driving retention and expansion to support the company's growth.
Skills
About Definely
www.definely.comDefinely is a LegalTech company that specializes in enhancing the efficiency and accuracy of legal document management through integrated AI tools. Their suite of solutions, including Definely Vault, Draft, Enhance, Cascade, Proof, and PDF, streamlines the processes of creating, drafting, and reviewing contracts while minimizing risk and improving clarity. Designed to fit seamlessly into existing legal workflows, Definely's products aim to empower legal professionals by leveraging advanced technologies in familiar environments, such as Microsoft Word. Based in London, Definely serves a range of law firms and in-house teams, fostering innovation in legal practices.
Recent company news
TechCrunchLegal tech platform Definely raises $30M Series B to make contract reviewing more efficient
Jun 12, 2025
Legal IT InsiderMeta director joins Definely as chief product officer
3 weeks ago
LawSitesDefinely launches first-of-its-kind solution leveraging advanced AI models to track knock-on effects of changes within a contract
Aug 12, 2025
peopleofcolorintech.comLegal Tech Startup Definely Raises $30M In Series B Funding
Jun 13, 2025
Artificial LawyerDefinely Raises $30m + In-depth Interview
Jun 9, 2025
About Definely
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Definely.
Salary
$159k – $213k
per year