Head of Customer Success
Definely(15 days ago)
About this role
The Head of Customer Success at Definely is a senior leadership role responsible for shaping the customer success strategy and ensuring value delivery to enterprise clients. The focus is on building scalable customer success processes, measuring customer health, and driving retention and expansion to support the company's growth.
Required Skills
- Customer Success
- SaaS
- Customer Retention
- Customer Expansion
- Data Analysis
- Customer Segmentation
- Account Management
- Team Leadership
- Customer Journey
About Definely
www.definely.comDefinely is a LegalTech company that specializes in enhancing the efficiency and accuracy of legal document management through integrated AI tools. Their suite of solutions, including Definely Vault, Draft, Enhance, Cascade, Proof, and PDF, streamlines the processes of creating, drafting, and reviewing contracts while minimizing risk and improving clarity. Designed to fit seamlessly into existing legal workflows, Definely's products aim to empower legal professionals by leveraging advanced technologies in familiar environments, such as Microsoft Word. Based in London, Definely serves a range of law firms and in-house teams, fostering innovation in legal practices.
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