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Head of Customer Support at LucaNet - ApplyBlast

Head of Customer Support

LucaNet

1 month ago

Spain

Hybrid

Full Time

Director

0 applicants

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About this role

The Head of Customer Support will transform the support function into an AI-first, automation-driven team, ensuring fast, accurate, and caring customer assistance at scale. This role involves owning the support vision, roadmap, and key metrics while building and coaching an international team across multiple time zones and languages. The position requires close collaboration with Product, Engineering, and Customer Success teams to drive continuous improvement and customer satisfaction.

Responsibilities

Lead the shift to an AI-first Support function balancing automation with personal service
Roll out chatbots automation and self-service to cut resolution times and raise deflection rates
Build coach and develop a high-performing Support team across multiple time zones and languages

Skills

About LucaNet

lucanet.com

Headquarters

Berlin, Berlin, Germany

Company Size

501-1000 employees

Founded

1999

View Profile

LucaNet is a CFO solution platform that delivers cloud-first, AI-elevated software for finance teams, designed to reimagine and automate core financial processes. Its suite covers group consolidation and close management, planning & forecasting, statutory and management reporting, and analytics — all delivered as integrated workflows with enterprise-grade controls, auditability, and regulatory compliance. Finance leaders and mid-market to enterprise organizations use LucaNet to shorten close cycles, increase transparency, and centralize planning and reporting across the business.