Head of Customer Care Services
Feedzai(4 months ago)
About this role
The Head of Customer Care Services leads Feedzai’s global Customer Care organization, overseeing Support and the Enterprise Service Team to ensure excellent customer experiences and contractual compliance. The role sets vision and strategy for scalable, proactive support and enterprise services while acting as a bridge across Support, Engineering, Product, Professional Services and Revenue. This leader is responsible for driving operational efficiency, customer satisfaction, and SLA-driven execution across large enterprise accounts.
Required Skills
- Incident Management
- SLA Management
- Escalation Management
- Enterprise Services
- Team Leadership
- Stakeholder Management
- ITIL
- KCS
- Zendesk
- Jira
+2 more
About Feedzai
feedzai.comFeedzai is an AI-native fraud and financial crime prevention platform that uses machine learning to detect and stop fraud, money laundering, and other risks across channels in real time. Its solution combines real-time risk decisioning, transaction monitoring, behavioral and entity analytics, and explainable ML to reduce false positives, lower operational costs, and support compliance. Deployed by banks, fintechs, payments firms and merchants worldwide, Feedzai offers scalable, cloud-native integrations and prebuilt connectors for production use.