Proactive Support Engineer

Komodo Health(1 day ago)

HybridFull TimeSenior$94,000 - $120,000Customer Success

About this role

The Proactive Support Engineer at Komodo Health is an individual contributor focused on shifting support from reactive to preventative by reducing customer friction and enabling self-service. The role partners with Product, Engineering, and GTM teams to design proactive programs and measure their impact on support volume and customer success. Success is defined by measurable reductions in inbound tickets and increased customer self-sufficiency.

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Required Skills

Data Analysis
Root Cause
Project Leadership
Cross-Functional
Strategic Thinking
Influential Communication
Customer Empathy
Support Ecosystem
Knowledge Base
CRM

+3 more

Qualifications

KCS Training

About Komodo Health

komodohealth.com

Komodo Health builds a patient-centric analytics platform that creates a comprehensive, de-identified view of the U.S. healthcare system using claims, clinical and other real-world data. Its enterprise products and NLP-based AI map patient journeys and scale insight generation for real-world evidence, clinical research, commercial strategy, and population health. Komodo serves life sciences, payers, providers and other healthcare organizations to identify cohorts, optimize care pathways, and measure outcomes at scale.