Senior Customer Support Specialist (Contractor Role)
Mindvalley(30 days ago)
About this role
A Senior Customer Support Specialist at Mindvalley focuses on transforming support strategies from reactive to proactive by analyzing customer feedback, identifying friction points, and collaborating with various teams to improve customer experience and reduce support contact volume.
Required Skills
- Data Analysis
- Excel
- SQL
- Jira
- Customer Support
- Process Mapping
- APIs
- AI
- Stakeholder Management
- Communication
About Mindvalley
careers.mindvalley.comMindvalley is a global education technology company that focuses on personal transformation, offering innovative solutions via their Quest platform which aims to make learning engaging and addictive. With a vibrant workplace culture, Mindvalley fosters collaboration, creativity, and continuous growth among its diverse team members, representing over 60 nationalities. The company is dedicated to pioneering advancements in learning through AI and data collaboration, striving to create the world's most advanced personal transformation platform. Mindvalley's mission is to elevate human potential and inspire individuals to unlock their full capabilities.
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