Head of Global Technical Support
Snowflake(1 month ago)
About this role
Snowflake is hiring a Head of Technical Support to lead a global support organization focused on leveraging AI for automated resolution and predictive customer support. The role involves developing a strategic vision, building a high-performing team, and working closely with product and engineering teams to enhance support operations and customer satisfaction.
Required Skills
- AI
- Support Engineering
- Cloud Infrastructure
- Predictive Analytics
- Automation
- Leadership
- Incident Management
- Support Operations
- Customer Experience
- AI Strategy
About Snowflake
www.snowflake.comSnowflake, Inc. is a cloud-based data warehousing company that provides a highly scalable and reliable platform for data storage, processing, and analytics. Known as the Snowflake Data Cloud, it empowers organizations to seamlessly manage and analyze their data, leveraging AI and advanced analytics tools without the complexity of traditional data management solutions. Snowflake's architecture eliminates data silos, enabling real-time collaboration and driving innovation across various industries. Its user-friendly interface and robust security features make it a preferred choice for businesses looking to harness the power of their data effectively.
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