Head of Product Operations
Gusto, Inc.(11 days ago)
About this role
The Head of Product Operations at Gusto leads efforts to optimize customer and employee experiences at the intersection of product development, engineering, design, data science, and customer support. The role focuses on driving operational excellence and shaping the future of AI-integrated service roles, while managing a team of Product Operations Managers.
Required Skills
- Product Management
- AI
- Leadership
- Operations
- Customer Experience
- Cross-functional Collaboration
- Service Design
- AI Integration
- Data Analysis
- Team Coaching
About Gusto, Inc.
gusto.comGusto is a cloud-based people platform that helps small and midsize businesses run payroll, manage benefits, and handle HR and compliance. Its product suite includes automated payroll and tax filing, contractor payments, employee onboarding and time tracking, plus benefits administration (health insurance, 401(k), etc.) and self-service tools for employees. Companies choose Gusto for its integrated, user-friendly experience, compliance automation, and broad integrations with accounting and productivity tools. Founded as ZenPayroll and later rebranded to Gusto, the company focuses on simplifying people operations for growing businesses.
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