Health Advocate Concierge, Customer Service
Health Care Service(1 month ago)
About this role
A Member Concierge Specialist at Health Care Service Corporation supports an integrated member experience by serving as a subject matter expert and liaison between members, providers, and clinicians across medical, behavioral health, and prescription benefit domains. The role is based in Richardson, TX and contributes to member engagement, care navigation, and cross-functional collaboration to help members access appropriate services.
Required Skills
- Concierge Guidance
- Medical Terminology
- Claims Assistance
- Member Communication
- Motivational Interviewing
- Documentation
- Webchat
- Appointment Scheduling
- Care Coordination
- Customer Service
Qualifications
- Associate Degree
- Bachelor's Degree
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