Health Advocate- Inbound/Outbound Calls, Healthy Outcomes Team _ Work From Home
Clinical Careers Page(13 days ago)
About this role
The role involves interacting with members telephonically to support health screenings and treatments, providing education on health benefits, and assisting in overcoming barriers to healthcare access. The job emphasizes empathetic communication and documentation of member interactions.
Required Skills
- Communication
- Empathy
- Active Listening
- Customer Service
- Digital Literacy
- Healthcare Knowledge
- Documentation
- Problem Solving
- Multitasking
- Critical Thinking
Qualifications
- High School Diploma or G.E.D
About Clinical Careers Page
cvshealth.comCVS Health is America's leading health solutions company, providing integrated services across retail pharmacy (CVS Pharmacy), pharmacy benefits management (CVS Caremark), and health insurance (Aetna). The company offers pharmacy services, health plans, clinical care (including MinuteClinic), and health-and-wellness programs for consumers, employers, and government payers. By combining a large national retail footprint with claims processing, care management, and clinical services, CVS Health aims to coordinate care, lower costs, and improve health outcomes. Businesses and consumers use its solutions for medication management, plan administration, and in-person and virtual care.
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