Help Desk Analyst

Findhelp, A Public Benefit Corporation(12 days ago)

Austin, TXOnsiteFull TimeMedior$64,888 - $88,243 (estimated)Customer Support

About this role

A Helpdesk position at Findhelp supports the company’s mission of connecting people to social care through its platform and sits within the CCS team. The role is onsite (Austin, Madison, or Denver) and involves working with a diverse set of customers across healthcare, government, education, and nonprofit sectors as the organization scales.

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Required Skills

Incident Triage
Ticketing
Troubleshooting
Customer Communication
Escalation Management
Product Knowledge
Documentation
Onboarding
Time Management
Analytical Skills

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About Findhelp, A Public Benefit Corporation

findhelp.com

Findhelp (formerly Aunt Bertha) operates a national social care network and platform that helps people find and connect with free or reduced‑cost social services. It provides a searchable, verified directory of service providers plus tools for referral management, eligibility screening, scheduling, and outcomes tracking. Healthcare organizations, payers, government agencies, and community nonprofits use the platform and integrations to coordinate referrals and address patients’ social determinants of health. The company emphasizes provider verification, data and analytics, and workflows/APIs to streamline community resource referrals at scale.