Help Desk Call Center Supervisor
Florida Gulf Coast University
About this role
The Help Desk Call Center Supervisor manages the daily operations of the IT Help Desk staff, focusing on delivering exceptional phone-based IT support by ensuring service quality, operational efficiency, and team performance. The role acts as a bridge between staff, technical teams, and management to support the university community.
Skills
Qualifications
About Florida Gulf Coast University
fgcu.eduFGCU is a public, 4-year university in Fort Myers, Florida, offering undergraduate, graduate, and doctoral degrees. We are an NCAA Division I school.
Recent company news
Yahoo FinanceSupported by Risepoint, Florida Gulf Coast University Launches STEM-Designated Online MBA in Business Analytics
Sep 25, 2025
Gulf Coast News and WeatherSweethearts & Scholarships auction raises over $5K to benefit Southwest Florida students
3 weeks ago
Gulfshore BusinessJim Perdue at forefront of FGCU business conference
3 weeks ago
Naples IllustratedAysegul Timur is Leading the Way
1 month ago
FGCU 360FGCU business students witness history at Berkshire Hathaway annual meeting
Jun 12, 2025
About Florida Gulf Coast University
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Florida Gulf Coast University.
Salary
$37k – $47k
per year