ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.

Features

Auto Apply Resume Optimizer Cover Letter Optimizer Interview Prep

Company

Social Media

Need Help?

team@applyblast.com

Help Desk Manager at Hego Tech - ApplyBlast

Help Desk Manager

Hego Tech

2 months ago

Cincinnati, Ohio, United States

Onsite

Full Time

Manager

0 applicants

View Job Listing

Apply to 100+ jobs

About this role

The Help Desk Manager at InverseTech will lead a multi-tier support team across multiple client accounts, ensuring tickets are triaged, prioritized, and resolved within SLA while driving metrics such as first-contact resolution and customer satisfaction. This hands‑on leadership role involves coaching staff, managing escalations, and partnering with account management and engineering to onboard and expand client services.

Responsibilities

Lead day-to-day help desk operations across client accounts
Coach, mentor, and grow a multi‑tier support team
Own and report on SLA attainment and other support metrics

Skills

Qualifications

ITIL FoundationCompTIA A+CompTIA Network+Microsoft certificationcloud credentials

About Hego Tech

audittelecom.net

Headquarters

Bayonne, Nouvelle-Aquitaine, France

Company Size

11-50 employees

Founded

2007

View Profile

Hego Tech est un prestataire de services informatiques et télécoms implanté dans le Sud-Ouest (Pyrénées-Atlantiques, Béarn et Landes), spécialisé dans l'infogérance, la cybersécurité, et les solutions cloud et sauvegarde. L'entreprise propose également des services de téléphonie et de connexion internet adaptés aux TPE-PME. En tant que partenaire stratégique local, Hego Tech accompagne la transformation numérique de ses clients avec un suivi réactif et un coût maîtrisé.