Help Desk Technician (Tier 1-2)

Lyra Technology Group(2 days ago)

HybridFull TimeJunior$50,000 - $65,000IT Support

About this role

Lyra Technology Group is looking for a Help Desk Technician to support clients through their helpdesk system, managing tickets from start to finish, and providing professional support. The role involves troubleshooting, client communication, and identifying opportunities for improvements in hardware, network, and security. It offers a collaborative environment with growth opportunities in the IT field.

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Required Skills

Troubleshooting
Customer Support
Microsoft 365
Network Support
Help Desk
IT Support
Communication
Hardware Support
Security

Qualifications

Associate/Bachelor’s Degree in related field or equivalent experience

About Lyra Technology Group

lyratechgroup.com

Lyra Technology Group is a family (a “constellation”) of industry-leading technology service companies operating as an independent portfolio of businesses. Its operating companies deliver managed IT and device lifecycle services, along with broader technology solutions, to organizations across sectors. Each business is run by an experienced, autonomous management team focused on operational excellence, customer service, and scalable delivery. Lyra partners with organizations to simplify device management, improve IT reliability, and accelerate digital transformation.

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