Home-Based Customer Support Specialist
DCX PH(1 month ago)
About this role
The DCX Client Services Home-Based Customer Support Specialist is a remote role supporting partner brands by delivering accurate product and service information and resolving customer concerns. The position focuses on driving customer satisfaction through timely responses, maintaining product knowledge, and escalating complex issues when needed. This role supports business clients primarily via email with some phone contact and contributes to support documentation and knowledge base maintenance.
Required Skills
- Communication
- Customer Service
- Troubleshooting
- Time Management
- Problem Solving
- Ticket Triage
- Documentation
- Email Support
- Phone Support
- CRM
+8 more
Qualifications
- Bachelor's Degree in Marketing, Communications, or Business Administration
About DCX PH
delegatecx.comGrowth Made Achievable. Hiring Made Easy! At DCX, we help ambitious US businesses grow more easily. Talk to us about hiring your next team member!
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