Healthcare Software Support Representative - Touch MD (Remote - United States)

Nextech(25 days ago)

RemoteFull TimeJunior$52,253 - $70,355 (estimated)Customer Support

About this role

The Product Support Representative provides frontline support for Nextech’s specialty healthcare software applications to ensure customer questions and issues are addressed promptly. The role interfaces with customers via phone and email, documenting and resolving incidents or escalating complex issues as needed. It operates within a highly regulated healthcare technology environment, requiring adherence to HIPAA, EEO, and related regulations. The position contributes directly to customer satisfaction and effective use of Nextech products in medical office settings.

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Required Skills

Software Troubleshooting
Customer Support
Ticket Documentation
Incident Resolution
Phone Support
Email Support
Error Investigation
Software Upgrades
Customer Service
Team Collaboration

+5 more

Qualifications

Bachelor's degree

About Nextech

nextech.com

Nextech (Nextech AR Solutions) is a SaaS technology company that helps retailers, manufacturers, and e-commerce brands create and deliver 3D models and augmented reality (AR) product experiences to improve online shopping engagement. Its platform supports automated 3D content creation, AR product visualization, virtual showrooms and configurators that integrate with e‑commerce systems to boost conversions and reduce returns. Nextech combines embeddable viewers, APIs and analytics—often leveraging AI and computer-vision tools—to scale immersive, shoppable experiences across web and mobile.