Healthcare Software Support Representative - Touch MD (Remote - United States)
Nextech
About this role
The Product Support Representative provides frontline support for Nextech’s specialty healthcare software applications to ensure customer questions and issues are addressed promptly. The role interfaces with customers via phone and email, documenting and resolving incidents or escalating complex issues as needed. It operates within a highly regulated healthcare technology environment, requiring adherence to HIPAA, EEO, and related regulations. The position contributes directly to customer satisfaction and effective use of Nextech products in medical office settings.
Skills
Qualifications
About Nextech
nextech.comNextech (Nextech AR Solutions) is a SaaS technology company that helps retailers, manufacturers, and e-commerce brands create and deliver 3D models and augmented reality (AR) product experiences to improve online shopping engagement. Its platform supports automated 3D content creation, AR product visualization, virtual showrooms and configurators that integrate with e‑commerce systems to boost conversions and reduce returns. Nextech combines embeddable viewers, APIs and analytics—often leveraging AI and computer-vision tools—to scale immersive, shoppable experiences across web and mobile.
Recent company news
The Manila TimesConnected Innovation and Specialty-Specific AI Take Center Stage at Nextech EDGE 2026
14 hours ago
Fierce HealthcareNextech rolls out AI scribe purpose-built for specialty physician practices
2 weeks ago
Stock TitanNew $1 Nextech Credit lets companies pre-fund events across platforms
1 month ago
Investing News NetworkNextech3D.ai Launches "Nextech Event AI", a Unified AI Event Operating System For Its Fortune 500 Customers
1 month ago
Detroit Free PressNexTech Selected for $1.9 Million U.S. Space Force SBIR Phase II Award to Advance Lithium-Sulfur Battery Technology
Jan 6, 2026
About Nextech
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Nextech.
Salary
$52k – $70k
per year
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