Homeowners Assist Customer Care Specialist(Onsite Cincinnati, Ohio)
Fifth Third Bank(1 month ago)
About this role
The Homeowners Assist Customer Care Specialist (SPOC Specialist) at Fifth Third Bank is the primary borrower contact for loss mitigation and default servicing matters at the Madisonville Cincinnati office. The role provides account status updates and coordinates with internal teams and external partners to ensure borrowers are informed about their loss mitigation applications. This is an onsite position focused on improving the customer experience through continuity of contact during delinquency and foreclosure processes.
Required Skills
- Loss Mitigation
- Foreclosure
- Bankruptcy
- Collections
- Default Servicing
- Customer Service
- Microsoft Excel
- FiServ
- Documentation
- Telephonic Communication
+1 more
Qualifications
- High School Diploma or Equivalent
About Fifth Third Bank
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