Hybrid Support Specialist - Tier 1
Record360, LLC
About this role
The Hybrid Support Specialist - Tier 1 provides application and business support to customers, assisting with troubleshooting, documentation, and testing of new software releases. The role involves managing support calls, ensuring adherence to SLAs, and contributing to knowledge base development.
Skills
About Record360, LLC
record360.comRecord360 is a digital inspection and damage-documentation platform that helps rental companies, fleets, insurers, logistics providers and other asset managers capture and verify asset condition using timestamped, GPS-tagged photos, video, annotations and automated reports. Its mobile-first app and cloud backend streamline check-in/check-out workflows, claims processing and dispute resolution to reduce losses, speed settlements and improve operational accountability. Record360 also provides enterprise features — offline capture, audit trails, integrations and APIs, and white‑labeling — so organizations can embed inspections into existing systems and processes.
About Record360, LLC
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$35k – $45k
per year