In-Bound Call Center Representative
IronMountain Solutions(25 days ago)
About this role
An Inbound Call Center Representative will join Insight Technology Solutions to support the DHS ICE HSI Tip Line as a member of a remote customer service team. The role emphasizes independent work, attention to detail, and a process-improvement mindset in a high-volume environment. This is a full-time, fully remote position with occasional on-site equipment pickup near the PIV office.
Required Skills
- Inbound Calls
- Information Gathering
- Tip Assessment
- Research
- Documentation
- Report Routing
- Issue Escalation
- Policy Compliance
- Customer Service
- Multitasking
+8 more
Qualifications
- Associate's Degree
About IronMountain Solutions
ironmountainsolutions.comIronMountain Solutions (IMS) is a Huntsville, Alabama–based contract support company that provides engineering, program management, logistics, and IT services to military and government customers in the aviation and defense sectors. IMS delivers integrated sustainment and technical solutions focused on supporting the Warfighter, emphasizing an "Extreme Customer Focus®" approach across program and lifecycle needs. The mid-sized firm operates nationwide with team members across the United States and specializes in tailored government contracting support for complex defense programs.
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