Independent Quality Analyst - DUTCH

Cross Border Talents(3 years ago)

Lisbon, PortugalOnsiteFull TimeMedior$64,052 - $87,298 (estimated)Customer Service

About this role

An Independent Quality Analyst ensures customer service standards are met by monitoring calls, chats, and emails and producing analyses to identify opportunities for improvement. The role supports management by developing reports and dashboards to track performance and drive enhancements in processes and customer experience within technical support teams.

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Required Skills

Call Monitoring
Chat Monitoring
Email Monitoring
Reporting
Data Analysis
Dashboarding
Statistical Analysis
KPI Tracking
Quality Assurance
Communication

+4 more

About Cross Border Talents

cbtalents.com

Cross Border Talents is a specialist recruitment consultancy dedicated to connecting businesses with hard-to-find candidates and job opportunities globally. With an emphasis on international recruitment, the company serves as a valuable partner for organizations seeking talent across various sectors. Their expertise in navigating the complexities of global hiring helps streamline the recruitment process for both employers and job seekers.