Individual Market Customer Service Manager
Premera Blue Cross(1 month ago)
About this role
The Individual Market Customer Service Manager at Premera is a strategic people‑focused leader who shapes customer service vision and drives organizational change within the individual market. The role supports Premera’s mission to improve healthcare by aligning people, processes, and performance to deliver better customer experiences. It engages in cross‑functional collaboration and planning to ensure teams are positioned for measurable business impact.
Required Skills
- Team Leadership
- Workforce Planning
- Performance Management
- Forecasting
- Project Management
- Vendor Management
- Quality Management
- Stakeholder Influence
- Escalation Management
Qualifications
- Bachelor's Degree
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