InP - Customer Service Associate II-Consumer
FIS(1 month ago)
About this role
A Customer Service Associate - Consumer at FIS provides primary inbound support to consumers for FIS products via phone, email, and instant message. The role handles a high volume of inquiries, documents customer interactions, updates contact information, and escalates technical issues to product support when necessary. This is a developing support position that works under close to general supervision and may involve mentoring less experienced associates.
Required Skills
- Customer Service
- Phone Support
- Email Support
- Troubleshooting
- Escalation
- Documentation
- Data Entry
- Communication
- Problem Solving
- Mentoring
Qualifications
- High School Diploma or GED
About FIS
fisglobal.comFIS is fintech for bold ideas. FIS is behind the financial technology that transforms how we live, work and play.
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