Inside Sales and Contact Center Leader, Revenue and Systems

Better Health Supplies(2 months ago)

OnsiteFull TimeDirector$110,570 - $150,226 (estimated)Operations

About this role

The Inside Sales and Contact Center Leader at a digital health startup is responsible for overseeing and scaling the inside sales and contact center operations to achieve revenue outcomes and optimize conversion rates across inbound and outbound channels. This role includes managing frontline teams, implementing AI-driven system improvements in TalkDesk and workflow design, and diagnosing funnel bottlenecks to enhance performance. The leader will also focus on retention strategies and workflows linked to recurring revenue, ensuring smooth operations while minimizing reliance on engineering support.

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Required Skills

Inside Sales Leadership
Contact Center Management
Coaching Agents
Performance Management
Queue Management
Scheduling
Workforce Planning
Call Flow Maintenance
Segmentation
Routing Logic

+15 more

About Better Health Supplies

joinbetter.com

Better Health is a modern medical supplier specializing in home healthcare products, particularly for diabetes, incontinence, urology, ostomy, and wound care needs. They offer a wide range of products including continuous glucose monitors (CGMs), catheters, and ostomy bags from leading brands, ensuring quality and accessibility for their customers. With a commitment to convenience, Better Health delivers these essential supplies directly to customers' doorsteps. They aim to enhance the quality of life for individuals requiring specialized medical supplies.