IT Coordinator, Service Desk Level 2

Interview Engineering(1 month ago)

College Park, MDOnsiteFull TimeJunior$56,080 - $67,296DIT-BSS-Community Support & Outreach (CSO)

About this role

A Service Desk IT Coordinator at the University of Maryland’s Division of Information Technology provides Level 2 technical support to faculty, staff, and students across Windows, macOS, Linux, productivity applications, and campus network services. The role supports users via phone, walk-in, remote control, live chat, and email and helps maintain continuity of campus IT services.

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Required Skills

Windows
macOS
Linux
Troubleshooting
Customer Service
Remote Support
Documentation
Networking
Communication
Time Management

+1 more

Qualifications

Bachelor’s Degree
CompTIA A+
ITIL
HDI-CSR
MCSE
ACMT
CCNA

About Interview Engineering

umd.edu

The University of Maryland (UMD), College Park, is the flagship public research university of the University System of Maryland, offering undergraduate, graduate, and professional programs across a wide range of disciplines. UMD is a research-intensive institution that advances discovery in science, engineering, health, the humanities, and social sciences, partnering with government, industry, and startups to translate research into real-world impact. The campus provides strong experiential learning, entrepreneurship, and career development opportunities for a diverse student body and attracts substantial research funding. Located near Washington, D.C., UMD leverages its proximity to federal agencies and policymaking institutions for collaboration, internships, and workforce development.

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