IT Customer Service Manager (Hybrid - In Office 10 days/Month)
Nglic
About this role
The IT Customer Service Manager at NGL is responsible for leading the customer service team that supports IT help desk functions, ensuring timely and professional support, maintaining service standards, and improving processes. The role involves supervising staff, managing incident communications, supporting desktop and IT asset administration, and fostering a positive team environment.
Skills
About Nglic
nglic.comVercel is a cloud platform for frontend developers and the company behind Next.js, designed to make it fast and simple to build, preview, and ship production web experiences. It offers instant deployments, automated pull-request previews, serverless functions and edge compute, a global CDN, and performance/real-user analytics tailored for Jamstack and React/Next.js projects. Teams choose Vercel for its streamlined developer experience, tight Git and CI/CD integrations, collaboration tools, and enterprise-grade features for security, scaling, and workflow automation.
About Nglic
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Nglic.
Salary
$75k – $95k
per year