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bdrsolutionsllc
The IT Help Desk Manager leads and supports a team of 10–15 Tier 1 help desk agents in a fast-paced service delivery environment, ensuring high-quality customer service and timely incident resolution. This role oversees daily queue management, agent performance, training, and alignment with IT service management standards. The position is responsible for continuous improvement of help desk operations and maintaining a customer-first culture.
Headquarters
Leesburg, Virginia, United States
Company Size
51-200 employees
Founded
2016
BDR Solutions LLC is a professional services firm that helps small and mid-sized businesses solve operational and technology challenges through tailored business and IT solutions. They offer strategy and consulting alongside implementation services such as website and software development, cloud and infrastructure support, and managed IT/digital services. The company emphasizes practical, measurable outcomes and responsive client support to streamline operations and drive growth. BDR Solutions positions itself as a collaborative partner focused on delivering scalable, cost-effective solutions for diverse industry needs.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for bdrsolutionsllc.
39% below the average for this role