oraclecloudinfrastructure
The IT Helpdesk Technician L1 provides Level 1 technical support for IT Helpdesk services, resolving user queries and issues while managing support tickets within an ITIL framework. The role involves administering and troubleshooting Microsoft operating systems, Office 365, network connectivity, and telecommunications, as well as providing remote support and end-user training. This position requires strong customer service skills, attention to detail, and the ability to work under pressure in a rotational shift environment.
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Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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