IT Operations Support Lead- Hybrid (Atlanta, GA)
OneDigital(6 days ago)
About this role
OneDigital is seeking a highly motivated IT Support Lead to oversee the daily operations of the IT Service Desk. The role focuses on managing support for incidents, service requests, and IT inquiries, ensuring high-quality service delivery, collaboration with internal and offshore teams, and continuous improvement of IT support processes.
Required Skills
- Windows OS
- Office 365
- Active Directory
- Networking Basics
- ITSM Platforms
- TeamDynamix
- ServiceNow
- Endpoint Management
- Scripting
- Automation
Qualifications
- BS in Information Technology, Computer Science, or related field
- ITIL Foundation (preferred)
- CompTIA Security, Network, Security+
- Microsoft MTA/MCSA
About OneDigital
onedigital.comAccess insurance, financial services, employee benefits, and PEO solutions on one platform through local advisors.
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