About this role
As an IT Operations Support Specialist at Rise8, you will support day-to-day internal IT operations for employees, assist with employee onboarding and offboarding, and manage Tier 1 IT support requests through a ticketing system. The role emphasizes collaboration, strong customer service, and compliance with established procedures in a government-related environment.
Required Skills
- IT Support
- User Accounts
- Customer Service
- Documentation
Qualifications
- 1-4 years of experience in IT support
- A+, Network+, Security+ (preferred)
About Rise8
rise8.usRise8 is a software engineering firm that builds mission‑critical systems for federal agencies and commercial clients. They focus on designing, developing, and operationalizing secure, reliable, cloud‑native software and DevSecOps pipelines to enable continuous delivery for complex, high‑consequence missions. Rise8 emphasizes engineering excellence, security, and lifecycle support to reduce the risk of software failures that can cause real‑world harm. The company is based in Tampa, FL and partners with government and enterprise organizations on critical programs.