IT Process Manager

A forward-looking ITSM Practice Lead at Electrolux drives the evolution of IT Service Management across the organization by optimizing processes and leveraging technology and AI. The role involves owning end-to-end ITIL practices for Incident, Problem, and Knowledge Management while leading modernization efforts on the ServiceNow platform. This position requires managing cross-functional improvements, establishing governance, and reporting to enhance service quality and operational efficiency in a global environment.