IT Analyst, Business Solutions - Service Management Office (Hybrid)

Eversource Energy(2 days ago)

HybridFull TimeSenior$114,970 - $127,740Information Technology

About this role

This role involves governing IT Service Management processes such as Incident, Problem, Event, and Knowledge Management. The candidate will ensure process compliance, improve service stability, and collaborate with technical and business teams, primarily using ITSM tools like ServiceNow and following ITIL best practices.

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Required Skills

ITSM
ServiceNow
ITIL
Incident Management
Problem Management
Event Management
Knowledge Management
Troubleshooting
Process Improvement
Automation

Qualifications

Degree or equivalent experience
Five years of Service Management experience
ITIL Certification

About Eversource Energy

eversource.com

Eversource is an energy provider serving customers in Connecticut, Massachusetts and New Hampshire. Access your residential account, report outages, and more.

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