IT Service Desk Analyst
Hogan Lovells(23 days ago)
About this role
A First Line IT Support Analyst providing front-line technical assistance to a globally distributed user base via telephone, email, remote desktop tools, and occasional desk-side support. The role focuses on maintaining service levels and customer satisfaction while contributing to documentation and knowledge sharing across the team.
Required Skills
- Microsoft Office
- Citrix
- VPN
- Windows 10
- Mobile Devices
- Hardware
- Troubleshooting
- Customer Service
- Incident Management
- Knowledge Base
Qualifications
- Grade 12 (NQF 4)
- IT Post-Matric Qualification (NQF 5/6/7)
- ITIL Foundation (Preferred)
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